We are confident that you will love your new hair extensions and your fabulous new look – but if anything is wrong there’s no need to worry with our 7 day guarantee.

WE WILL HAPPILY EXCHANGE OR REFUND ANY ITEM.

Important: you MUST inform us by email when you are returning a product

Of course there are conditions and exceptions – any item can be returned within 7 days as long as it is returned in the exact condition it arrived. And you must inform us by email when you return a product.

We want the process to be fair for both you and us, so please follow these 3 simple rules:

1. Hair must be returned unworn and unused. This includes wearing, cutting, washing or styling the hair in anyway. This also means that you can’t try on the hair – even if briefly!

2. It must be returned in its retail packaging. All our extensions are presented in clear packets so you can be sure you have the correct hair before removing it from its packaging. If you remove the hair and remove the bonds that tie it up, it is ineligible for return.

3. You are responsible for all postage costs sending the item back to us and we cannot offer a refund or exchange until the item arrives back to our premises. But we will action all refund and exchanges typically within seven business days of the product arriving to us.

Please visit our Terms and Conditions page for more information or simply contact us if you are worried about sending an item back for refund or exchange. We will help you with any questions or concerns you may have.