Is buying from the Milly and Lily website safe?
Absolutely! To make sure your protected we have chosen Paypal to take all our online payments. When you enter your credit or debit card details, the system is encrypted through a 128-bit SSL certificate. We will never keep any card numbers on our server and no one at the Milly and Lily office has access to this data.
In addition, we will not provide any of the details you register on our site to any 3rd party unless we’re legally required to do so. Under no circumstance will halo sell your data to any 3rd party.
How much is P&P?
Delivery within the UK is £4.99 per parcel. Orders placed before 12 noon will normally be received within 1 – 2 business days. Orders are sent via Parcelforce. In certain cases we may use Royal Mail Special Delivery for locations that are less accessible.
Saturday delivery is £11.99 and available for orders received before 12 noon on the Friday prior. Orders placed after this time will be delivered within the next 2 business days.
For international orders the price is £9.99 unless the destination fall outside this delivery zone. In such instances a separate delivery charge will be quoted.
When will I receive my order?
In the UK, orders placed before 12 noon will normally be received within 1 – 2 business days. Orders placed after 12 noon will be received within 2 – 3 business days.
Outside the UK, items typically arrive in Europe approximately 5 – 8 working days, USA and Canada approximately 8 working days and Australia, Japan and New Zealand approximately 10 – 14 working days. Delays can occur depending on how fast items can clear customs and your local delivery services.
If your item hasn’t arrived within the stated time frame please allow for any delivery issues that may be happening (postal strike action, extreme weather, odd delay). We promise to get you your item as quickly as possible to you in these rare circumstances and will continue to track your parcel until it arrives.
What are clip-in hair extensions and how do I put them in?
If you’re new to the world of hair extensions then these are perfect for you! Clip-in hair extensions are very easy to place in your own hair and have the added bonus of blending in to your hair to be virtually undetected by everyone around you! Why not click on our 5 minute guide ‘how to fit your extensions.’
And to make it as easy as possible we’ll send you some instructions on how to apply your new clip in hair extensions with your purchase.
How long does my hair need to be to wear clip-in extensions?
In a perfect world your hair would touch your shoulders before you start looking at extensions. But we know many customers who have achieved a perfect look with even short hair.
How long will my hair extensions last?
Hair extensions should have an average life of anywhere from 3 to 6 months. A lot of this depends on you caring for them and treating them with the same love and respect you do for your own hair. Read our aftercare page for more details.
I’m waiting for an email from Milly and Lily but I haven’t received it?
No need to panic! Please check your junk email folder first as sometimes its easy for a new message to be sent there instead of your inbox. If there is no message please feel free to send an email directly to us at info@millandlily.co.uk
What is Remy?
Our 100% human hair range is salon quality AAA graded Indian Remy hair. All hair is cuticle correct, aligned and has not been stripped of colour to ensure the finest quality and longer lasting extensions.
Remy (also referred to as “Remi”) is not a brand but rather a grading system for hair extensions. When purchasing Remy hair you are getting hair that is confirmed as “cuticle correct”. This means that the hair is prepares so that every strand flows in the same downward direction.
This is a must for human hair extensions as it means they extensions will flow naturally with your own hair and be far less likely to matt or tangle when worn.
What are the ‘clips’?
Our clips are 28mm long with silicon tubing to ensure they maintain a stronger and longer lasting grip.
Can I cut, straighten, curl and wash my extensions?
Absolutely! In fact you can treat them just like you would your own hair. Just remember that, like your own hair, human hair extensions are not indestructible so treat them with care and respect! See our aftercare page for more details.
What payment methods do you accept?
We accept most major credit cards and can accept payment via Paypal. It is one of the most trusted and secured methods for completing online transactions. Regrettably we cannot accept bank transfers, cheques, postal orders, money orders or cash. Please do not send money in the mail as any money received will be donated to charity.
If your payment isn’t successful for any reason please contact us at info@millandlily.co.uk so we can help.
How quickly after receiving my payment will you send my order?
Very quickly! Typically your hair extensions will be shipped within hours and will arrive within 1 – 2 business days of receiving your order.
How will you send my order?
Currently we are shipping all items via Royal Mail or Parcelforce. In some circumstances we use an alternative if necessary.
I made a mistake with my order – can I change it?
We’ll certainly try for you! If your products haven’t been shipped yet we can always make amendments and are happy to do so. Just email us at info@millandlily.co.uk and if necessary a member of our team will contact you to assist.
Please note that if your package has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged – plus you’ll have to pay for the extra postage.
How long should my hair extensions be?
That’s up to you! But as a rule we suggest that your hair extensions shouldn’t be more than twice the length of your normal hair.
How should I brush my hair extensions?
When brushing use a soft bristle brush, start at the ends of your hair and gently work your way up. Always brush in a downward motion. Do not brush harshly.
Can I cancel my order?
Of course! In the UK all online selling is governed by the Distance Selling Regulations and the Sale of Goods Act. So you have the right to cancel any order before it is shipped, for a full refund. If you have received the item and would like a refund that’s okay too! Please see the terms of our Milly and Lily Guarantee for more details.
I think I received the wrong item – what should I do?
Firstly – don’t panic! We look forward to correcting the situation for you. Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible.
Can I dye my hair extensions?
If you chose to dye your hair extensions, as with your own hair it is best only to dye it a few shades darker or lighter. Completely saturate the hair extensions in the hair dye to ensure an even application and leave for the recommended time. Do not use any bleaching agents on the hair as this may cause damage to the extensions and your own hair.
